Can we help you?
What happens to my data?
How can I contact you?
Where can I find your terms and conditions?
Click on this link for the general terms and conditions
What should I do if my order is damaged?
Was my order successful?
Order paid, but no order confirmation received.
Order confirmation received, but no track & trace.
If you still cannot find it, please contact us at email@example.com and we will help you further.
How can I pay?
- Credit card
How does the payment work?
The payment fails. What to do?
Where can I find my invoice?
We send your invoice digitally. After placing your order, you will receive an order confirmation with an overview of your order. When your parcel is on its way, we will send you the digital invoice. You will not find a packing note or invoice in the order box.
The data on the invoice is incorrect. How can I change them?
Do I pay shipping costs with you?
For orders within the Netherlands (excluding Wadden Islands) you pay the following shipping costs.
|1 to 6 bottles (1 package)||€6,00|
|7 to 12 bottles (2 packages)||€12,00|
|13 to 18 bottles (3 packages)||€18,00|
|19 to 24 bottles (4 packages)||€24,00|
|25 to 30 bottles (5 packages)||€30,00|
|31 to 36 bottles (6 packages)||€36,00|
|37 to 42 bottles (7 packages)||€42,00|
|43 to 48 bottles (8 packages)||€48,00|
Surcharge Wadden Islands €8,00 per package
How quickly will I receive my order?
Once ordered, you can’t wait to open the bottle of Bellini or Belli-No. All consumer orders placed on working days before 2 p.m. will be delivered the next day. If you order on Friday after 3 p.m., your order will be delivered the following Tuesday. We will of course let you know when your order is on its way, and you will receive an email with a track & trace code. From this point it is convenient to track your order through the delivery partner.
For large orders or for B2B order before 12.00 pm is delivered the next day. If you order on Friday after 12:00 pm, your order will be delivered the following Tuesday.
Why does it sometimes take longer?
It is possible that your order will be delayed. Keep an eye on your track & trace code at all times.
Can my order be delivered in another country?
It certainly can, but please send a request to firstname.lastname@example.org
My order has not arrived, what should I do?
I have not received an order confirmation, was my order successful?
There is something wrong with my order, what now?
I want to cancel my order, how do I do that?
How does Bellini.world handle my data?
How do I return my products?
How long do I have to return my package?
After registering your return, you have 14 days to return the order.
What are the costs to return my order?
How quickly will I receive my money back after a return?
Where can I find all information regarding shipping and returns?
I have a complaint, now what?
It is of course very annoying if you have a complaint about our products and/or services. We would like to help you find a solution. You can make your complaint known to us by emailing email@example.com. We will review the complaint and do our utmost to resolve it.
After receiving your complaint, we will send you a confirmation. We will try to answer your complaint within 5 working days of receipt. Should this take longer, we will notify you by e-mail.
Should you not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, an organisation of which we are a member. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/
From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at (http://ec.europa.eu/odr.) If the complaint is not already being processed elsewhere, you are free to file it via the European Union platform.