FAQ

Frequently Asked Questions

Can we help you?

Answer your questions.

General

What happens with my data?

All information about data protection can be found in our privacy policy.

How can I contact you?

All our contact information about Bellini.world can be found on our website www.Bellini.world under contact. info@bellini.world or +31-85-0710463

Where can I find your general terms and conditions?

Click on this link for general terms and conditions.

What should I do if my order is damaged?

Contact us directly by email! We will most likely ask you to send an email with a description + photo of the damage to info@Bellini.world. Together we will look for a suitable solution.

Send

Do I pay shipping costs with you?

The shipping costs within the Netherlands (excluding Wadden Islands) are:

Verzendkosten	Prijzen

Pakket vanaf 10kg GRATIS	€0,00
Pakket tot 9,99kg	€7,95

How quickly will I receive my order?

Once ordered, you cannot wait to open the bottle of Bellini or Bellino. All consumer orders placed before 2:00 PM on workdays will be delivered the next day. If you order on Friday after 3 p.m., your order will be delivered the following Tuesday. We will of course let you know when your order is on its way, you will then receive an email with a track & trace code. From this point it is useful to track your order via the delivery partner.

Why does it sometimes take longer?

Your order may be delayed. Keep an eye on your track & trace code at all times.

Can my order be delivered to another country?

That is certainly possible, but please send a request to info@bellini.world

My order has not been received, what should I do?

On the carrier's shipping information page with your track & trace code allows you to see when your package arrives. If your order has not been delivered or the status remains in processing for a long time, please contact us. Email: info@Bellini.world or call: 085-0710463

Returns

How do I return my products?

Your return shipment starts with registering your return. You do this by completing the withdrawal form and emailing to info@Bellini.world. Send a photo of the product with this registration. You will then receive an email from us with follow-up instructions.

How long do I have to return my package?

After registering your return, you have 14 days to return the order.

What are the costs to return my order?

The return shipping costs are at your own expense. These are Euro 7.65 for up to 6 bottles via Post NL.

How quickly will I receive my money back after a return?

After your return has been delivered to us, we will refund the purchase amount via your original payment method. After receipt, it may take up to 5 working days for your return to be processed. If the purchase amount has not yet been credited to your account after this period, we will be happy to assist you with your order number.

Where can I find all information regarding shipping and returns?

At the bottom of the website under the heading “shipping and returns” you will find all the information.

Has your question not been answered yet?

Please contact us. We are ready for you!

CONTACT

Pay

Was my order successful?

After your order has been placed, you will usually see that the purchase amount has been immediately debited from your account. You will often also find the order number of your order in the payment reference.

Order paid, but no order confirmation received.

You will usually receive your order confirmation within an hour after placing your order. We recommend that you also check whether it has ended up in the spam folder. We will of course be happy to help you if you have not received it.

Order confirmation received, but no track & trace.

You will receive all information regarding your shipment as soon as your order is on its way to you.

If you are still unable to resolve it, please contact us at info@Bellini.world or +31-85-0710463 and we will be happy to help you.

How can I pay?

We like to make payment as easy as possible. You can complete your order safely with the following payment methods:

Ideal
Credit card
Paypal
Applepay

How is the payment made?

The Bellini.world webshop works with Mollie's secure environment. During the checkout process you will be guided through this in various steps.

The payment is not successful. What now?

Sometimes it is not possible to complete your payment. What you can do is try the payment again with a different payment method. If this does not work, you can place the order again. The first order (that has not been paid) is then removed from the system. If the 2nd attempt is also unsuccessful, you can email info@Bellini.world and we will be happy to help you.

Where can I find my invoice?

We send your invoice digitally. After placing your order, you will receive an order confirmation with an overview of your order. When your package is on its way, you will receive the invoice digitally from us. You will not find a packing slip or invoice in the order box.

There is incorrect information on the invoice. How can I change it?

Of course, it can always happen that incorrect information is included on the invoice. Please send the correct information plus associated order and/or invoice number to info@Bellini.world and we will adjust it for you if that is important to you.

My order

I have not received an order confirmation, was my order successful?

You will usually receive the order confirmation within 1 hour after completing your order (also check the SPAM folder). If this has not been received, check whether the amount has been debited from your account. The description always includes the order number.

If you have not received confirmation within a few hours of placing your order, please contact us so we can check whether everything went well.

There is something wrong with my order, what now?

Unpacking your Bellini.World package feels like opening a present. We therefore do everything we can to deliver your package to you in good condition. Are you faced with a surprise after unpacking your order? Please let us know what we can do for you and we will resolve this for you as quickly as possible.

I want to cancel my order, how do I do that?

This is only possible if your order has not yet been shipped. Please contact Bellini.world as soon as possible. Email: info@Bellini.world or call +31 (0)85-0710463.

How does Bellini.world handle my data?

We guarantee your privacy. We use the information you provide, such as name, address, telephone number and credit card number, exclusively for processing your order and maintaining administration and tax returns. The information will not be used for other purposes of a commercial or non-commercial nature that are not directly related to Bellini.world, without your prior permission.

Complaints

I have a complaint, what now?

It is of course very annoying if you have a complaint about our products and/or services. We would like to help you find the solution you require. You can submit your complaint to us by emailing info@bellini.world. We will review the complaint and do our utmost to resolve the complaint.

After receiving your complaint, you will receive a confirmation from us. We will try to answer your complaint within 5 working days of receipt. If this requires more time, we will notify you by email.

If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmerk Foundation, to which we are affiliated as an organization. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at(http://ec.europa.eu/odr.) If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.