FAQ

Frequently Asked Questions

Can we help you?

General

What happens to my data?

All information on data protection can be found in our privacy policy. 

How can I contact you?

All contact information about bellini.world can be found on our website www.bellini.world under contact. info@bellini.world or +31- 85-0710463

Where can I find your terms and conditions?

Click on this link for the general terms and conditions

What should I do if my order is damaged?

Contact us immediately by email! We will most likely ask you to email a description + photo of the damage to  info@bellini.world. Together we will look for an appropriate solution.

Payment

Was my order successful?

After your order has been placed, you will usually see that the purchase amount has been directly debited from your account. You will often find your order number in the payment reference.

Order paid, but no order confirmation received.

You will usually receive your order confirmation within an hour of placing your order. We recommend that you also check whether it has ended up in your spam folder. Of course, we will be happy to help you if you have not received it.

Order confirmation received, but no track & trace.

You will receive all information about your shipment as soon as your order is on its way.
If you still cannot find it, please contact us at info@bellini.world and we will help you further.

How can I pay?

You can complete your order safely using the following payment methods:
  • Ideal
  • Credit card
  • PayPal
  • Applepay

How does the payment work?

The bellini.world webshop works with Mollie’s secure environment. During the checkout process you will be guided through this in several steps.

The payment fails. What to do?

Sometimes your payment fails. What you can do is try the payment again with another means of payment. If this also fails, you can place the order again. The first order (which was not paid) will then be removed from the system. If the 2nd attempt also fails, please email info@bellini.world and we will be happy to help you.

Where can I find my invoice?

We send your invoice digitally. After placing your order, you will receive an order confirmation with an overview of your order. When your parcel is on its way, we will send you the digital invoice. You will not find a packing note or invoice in the order box.

 

The data on the invoice is incorrect. How can I change them?

It can always happen that the information on the invoice is wrong. Please send the correct information plus corresponding order and/or invoice number to info@bellini.world and we will adjust it for you if it is important to you.

Shipping

Do I pay shipping costs with you?

For orders within the Netherlands (excluding Wadden Islands) you pay the following shipping costs.

Consument Incl. BTW
1 to 6 bottles (1 package) €6,00
7 to 12 bottles (2 packages) €12,00
13 to 18 bottles (3 packages) €18,00
19 to 24 bottles (4 packages) €24,00
25 to 30 bottles (5 packages) €30,00
31 to 36 bottles (6 packages) €36,00
37 to 42 bottles (7 packages) €42,00
43 to 48 bottles (8 packages) €48,00

Surcharge Wadden Islands €8,00 per package

How quickly will I receive my order?

Once ordered, you can’t wait to open the bottle of Bellini or Belli-No. All consumer orders placed on working days before 2 p.m. will be delivered the next day. If you order on Friday after 3 p.m., your order will be delivered the following Tuesday. We will of course let you know when your order is on its way, and you will receive an email with a track & trace code. From this point it is convenient to track your order through the delivery partner.

B2B

For large orders or for B2B   order before 12.00 pm is delivered the next day. If you order on Friday after 12:00 pm, your order will be delivered the following Tuesday.

Why does it sometimes take longer?

It is possible that your order will be delayed. Keep an eye on your track & trace code at all times.

Can my order be delivered in another country?

It certainly can, but please send a request to info@bellini.world

 

My order has not arrived, what should I do?

On the shipping information page of the carrier with the track & trace code you can see when your parcel arrives. If your order has not been delivered or the status remains on ‘in process’ for a long time please contact e-mail: info@Bellini.world or call: +31(0) 85 071 04 63

My order

I have not received an order confirmation, was my order successful?

You will usually receive the order confirmation within 1 hour of completing your order (also check your SPAM folder). If you have not received it, please check whether the amount has been debited from your account. The order number is always included in the description. If you have not received a confirmation within a few hours of placing your order, please contact us so we can check whether everything went well.

There is something wrong with my order, what now?

Unwrapping your Bellini.World package feels like opening a present. We therefore make every effort to deliver your package to you in the best possible way. Are you in for a surprise after unpacking your order? Let us know what we can do for you, and we will solve it as soon as possible!

I want to cancel my order, how do I do that?

This is only possible if your order has not yet been dispatched. Please contact bellini.world as soon as possible. E-mail: info@bellini.world or +31 (0)85-0710463.

How does Bellini.world handle my data?

We guarantee your privacy. We use the information provided by you such as, name, address, telephone number, credit card number exclusively for processing your order and keeping the administration and tax return. The information will not be used for other commercial or non-commercial purposes not directly related to bellini.world, without your prior consent.

Returns

How do I return my products?

Your return shipment starts by registering your return. You do this by filling in the withdrawal form and emailing it to info@bellini.world. Enclose a photo of the products with this notification. You will then receive an e-mail from us with the follow-up instructions.

How long do I have to return my package?

After registering your return, you have 14 days to return the order.

What are the costs to return my order?

The return shipping costs are at your own expense. These are Euro 7.65 up to 6 bottles via Post NL.

How quickly will I receive my money back after a return?

After your return has been delivered to us, we will refund the purchase amount via your original payment method. After receipt, it can take up to 5 working days for your return to be processed. If the purchase amount has not been credited to your account after this period, we will be happy to help you using your order number.

Where can I find all information regarding shipping and returns?

You can find all information at the bottom of the website under “shipping and returns”.

Complaints

I have a complaint, now what?

It is of course very annoying if you have a complaint about our products and/or services. We would like to help you find a solution. You can make your complaint known to us by emailing info@bellini.world. We will review the complaint and do our utmost to resolve it.
After receiving your complaint, we will send you a confirmation. We will try to answer your complaint within 5 working days of receipt. Should this take longer, we will notify you by e-mail.
Should you not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, an organisation of which we are a member. They will then mediate: https://www.keurmerk.info/nl/consumenten/klacht/

From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at (http://ec.europa.eu/odr.) If the complaint is not already being processed elsewhere, you are free to file it via the European Union platform.

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